Paula has proven to be an invaluable asset to All City and the way we run our business. Her comprehensive knowledge of the Smartsheet System has been instrumental in streamlining our trade resources and data management within our company.

Her professionalism, willingness to help and continual support has played a huge part in the successful collaboration between our trades and management. 

- Craig Bodin, All City Bathrooms and Kitchens


Paula is one of those are people who successfully combine people skills, technical excellence and boundless motivation. I was fortunate to cross paths with her while we both working at Orygen, the National Centre of Excellence in Youth Mental Health. Paula’s work at Orygen was invaluable. She led some very large and challenging change processes and was a key contributor to performance improvements across a wide range of products and services. She developed an amazing suite of standard operating procedures that have had a dramatic impact on the quality of our delivery. She utilises both complex quantitative data and qualitative information from small group discussions and forums. Paula managed the implementation and staff training for Smartsheet and also systematised our file management processes. She has excellent communication and interpersonal skills and is well known for her infectious enthusiasm and drive. As a consequence, Paula is an excellent facilitator and is well respected for her capacity to create mutually acceptable solutions from sometimes difficult problems. She has a high level of emotional intelligence and has a very warm personality

- Ian Woodruff, Orygen Youth Health

Paula was exceptionally helpful from the first initial phone call through to the completion of the training. I would highly recommend Chess Consulting for all Smartsheet training. 

-  Mary O’Shaunessy, Ron Finemore Transport

Paula is very adaptable and thoughtful about the way she adapted the training to our specific needs. Paula was very keen for us to use the program rather than just present which was very helpful. The session was excellent and will be using Chess Consulting again.

- Melanie Todd, New Data Solutions

We have been using Smartsheet for some time, across a couple of areas of our organisation. Although it's been useful, we never felt the need to expand its use further into the organisation. Training hadn't been featured since we started using the system so we thought we should look into doing some key training. As Smartsheet is a US - based company, we felt it would be better to have face-2-face training, which could be focused on our training needs. I was thrilled to find Paula and Chess Consulting, who set up a one-day session for 5 of us. I've had many hours of training during my long career, but I have to say this was one of the very best. Paula very quickly understood our individual and team training needs, she worked at a pace that suited all of us and most importantly, she introduced us to the many other options for using Smartsheet. We are now in the process of arranging for Paula to meet with our CEO, with the aim of spreading the use of Smartsheet across the organisation. We will, without doubt, ask Paula to return to provide further training. Thanks so much, Paula! 

- Kathryn Anderson, Sacred Heart Mission